Welcome to Hasro Model Shop (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.hasromodel.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Collectors

Hasro Model Shop caters to discerning collectors worldwide who appreciate premium action figures and collectibles. Our target audience includes:

  • Serious collectors of high-end action figures and model kits
  • Enthusiasts of licensed properties including Transformers, Marvel, DC, Disney, and anime series
  • International collectors seeking rare and exclusive items
  • Adult collectors who value intricate detailing and premium craftsmanship

2. Website Experience

Our website is designed with collectors in mind, offering:

  • A curated selection of premium collectibles from top manufacturers
  • Clear product categorization by series and brand
  • Detailed product information to support informed purchasing decisions
  • Streamlined checkout process with multiple payment options
  • Transparent shipping and return policies

3. User Obligations and Responsibilities

3.1 Account Registration

When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account

3.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape or monitor our site
  • Resell our products for commercial purposes without authorization
  • Misrepresent yourself or the condition of returned items

4. Products and Services

4.1 Product Descriptions

We strive for accuracy in all product descriptions, but:

  • Images are for illustrative purposes and may differ slightly from actual products
  • Specifications are provided by manufacturers and subject to change
  • Some items may have minor variations between production runs

4.2 Product Availability

Our collectibles are often produced in limited quantities:

  • Items shown as “in stock” are typically available for immediate shipment
  • “Pre-order” items will ship when released by the manufacturer
  • We reserve the right to cancel orders for unavailable items

4.3 Exclusive Items

Certain collections (“Asia Premium Series,” “Exclusives”) have special conditions:

  • These items are typically non-returnable
  • Quantities are strictly limited
  • May be subject to purchase limits per customer

5. Orders and Payment

5.1 Order Process

The ordering workflow:

  1. Add items to cart and proceed to checkout
  2. Provide accurate shipping information
  3. Select payment method and complete transaction
  4. Receive order confirmation via email
  5. Order processes within 1-2 business days

5.2 Payment Methods

We accept:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal for secure transactions

All payments are processed through secure gateways. We do not store full payment details.

5.3 Pricing and Currency

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to:

  • Manufacturer price changes
  • Currency fluctuations
  • Shipping cost adjustments

6. Shipping and Delivery

6.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days
  • Free Shipping (Orders $50+): EMS, 15-25 business days

Delivery times are estimates and may vary due to customs processing or peak seasons.

6.2 Shipping Restrictions

We currently cannot ship to:

  • Certain Asian countries (specific restrictions available at checkout)
  • Remote regions with limited carrier access

6.3 Customs and Import Duties

International customers are responsible for:

  • Any customs fees, taxes, or import duties
  • Providing accurate documentation for customs clearance

7. Returns and Refunds

7.1 Return Eligibility

To qualify for return/exchange, items must:

  • Be in original condition (unopened, unused)
  • Include all packaging, accessories, and documentation
  • Show no signs of wear or damage
  • Be returned within 15 days of delivery

7.2 Non-Returnable Items

The following cannot be returned:

  • Pre-order items
  • Limited edition/numbered collectibles
  • “Asia Premium Series” and “Exclusives” collections
  • Opened figures from “Amazing Yamaguchi” or “DLX Scale” series

7.3 Return Process

  1. Contact [email protected] within 15 days
  2. Receive RMA number and instructions
  3. Repackage securely with original materials
  4. Ship to: Hasro Model Shop Returns, 3913 Hayhurst Lane, Southfield, MI 48075 USA
  5. Customer responsible for return shipping unless error is ours

7.4 Refund Timeline

Upon receipt and inspection (3-5 business days):

  • Credit card/PayPal: 7-10 business days
  • Bank transfers: 10-15 business days

8. Intellectual Property

All content on our site is our property or used with permission:

  • Product images and descriptions are copyrighted
  • Action figures and collectibles are licensed products
  • Unauthorized commercial use of our content is prohibited

9. Liability Limitations

Hasro Model Shop’s liability is limited to:

  • The purchase price of the item in question
  • Direct damages caused by our negligence

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Issues arising from improper handling or display of collectibles
  • Delays caused by carriers, customs, or force majeure events

10. Policy Changes

We may update these Terms periodically. Continued use of our site constitutes acceptance of the revised terms.

11. Contact Information

For questions about these Terms:

Hasro Model Shop
3913 Hayhurst Lane
Southfield, MI 48075 USA
Email: [email protected]