At Hasro Model Shop, we’re committed to delivering premium collectibles to discerning collectors worldwide with the utmost care and efficiency. Our Shipping & Returns policy reflects our dedication to quality service that meets the high standards our collectors deserve.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges Policy

Eligibility Requirements

To qualify for a return or exchange, your item must:

  • Be in original condition (unopened, unused, with all packaging and tags)
  • Include all original accessories and documentation
  • Show no signs of wear or damage
  • Be returned within 15 days of delivery

Non-Returnable Items

Due to their exclusive nature, these items cannot be returned:

  • Pre-ordered items (marked as “Pre-order”)
  • Limited edition or numbered collectibles
  • Items from our “Asia Premium Series” and “Exclusives” collections
  • Opened figures from “Amazing Yamaguchi” or “DLX Scale Collectible Series” due to intricate packaging

Return & Exchange Process

  1. Initiate Your Request: Email our collector-support team at [email protected] within 15 days of receiving your order. Use the template provided below.
  2. Receive Authorization: We’ll review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely repackage the item in its original packaging with all accessories. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to:
    Hasro Model Shop Returns
    3913 Hayhurst Lane
    Southfield, MI 48075
    United States

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Inspection & Processing: Our quality team will inspect returned items within 3-5 business days of arrival.
  6. Completion: For approved returns, we’ll process your refund or ship your exchange item.

Refund Timeline & Method

Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of approval status:

  • Credit Card/PayPal Payments: Refunds processed to original payment method within 7-10 business days
  • Bank Transfers: May take 10-15 business days to appear in your account

For exchanges, replacement items ship via your original shipping method (or upgraded at our discretion) once return is approved.

Return Request Template

To expedite your request, please use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hasro Model Shop Collector-Support Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Product SKU: [If available]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

I confirm that the item is in its original condition with all packaging and accessories intact. Please advise next steps.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement (subject to availability) or refund at no additional cost.

International Returns

For collectors outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds are issued in USD and may be subject to currency conversion fees by your financial institution

For any questions about our Shipping & Returns policy, please contact our collector-support team at [email protected].