Privacy Policy

Welcome to Hasro Model Shop (“we,” “us,” or “our”). We specialize in premium collectibles for discerning collectors worldwide. Your privacy is important to us, and we are committed to protecting your personal information with the same care we apply to our exclusive inventory. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hasromodel.com.

1. Information We Collect

We collect information that helps us provide our premium collectibles service to you:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account.
• Transaction Information: Details about purchases, pre-orders, and payment methods (credit cards, PayPal, etc.).
• Technical Information: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your interactions with our collector-support team.
• Verification Information: For high-value transactions, we may request additional documentation to prevent fraud.

2. How We Use Your Information

We use your information to provide and improve our premium collectibles service:

• Process and fulfill your orders for exclusive collectibles
• Provide customer support and respond to inquiries
• Verify your identity for high-value transactions
• Improve our website and product offerings
• Prevent fraud and enhance security
• Comply with legal obligations
• Send important notices about your orders (we do not send marketing communications unless explicitly requested)

3. Data Sharing and Disclosure

We value the exclusivity of our collector community and limit data sharing:

• Service Providers: We share information with payment processors, shipping carriers, and IT service providers necessary to fulfill your orders.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, collector information may be transferred.
• International Transfers: As we serve collectors globally, your data may be processed outside your country of residence.

We never sell your personal information to third parties.

4. Data Storage and Security

We implement enterprise-grade security measures to protect your information:

• PCI-DSS compliant payment processing
• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability testing
• Limited access to personal information on a need-to-know basis
• Secure storage of physical documents (for high-value verifications)

While we implement robust security measures, no system is 100% secure. We encourage collectors to use strong passwords and monitor their accounts.

5. Your Rights

As a valued collector, you have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Objection: Object to certain processing activities.
• Restriction: Request restriction of processing in specific circumstances.

To exercise these rights, please contact our collector-support team at [email protected].

6. Cookies and Tracking Technologies

We use essential cookies and similar technologies to provide our premium service:

• Strictly Necessary Cookies: Required for site functionality, including shopping cart and checkout processes.
• Performance Cookies: Help us improve site performance for collectors.
• Security Cookies: Support our fraud prevention measures.

We do not use cookies for behavioral advertising. You can manage cookie preferences through your browser settings, but this may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date. We encourage collectors to review this policy periodically.

8. Contact Us